1. You Set the Schedule
The car is ready when you say. You run the deal — not the customer.
2. Keep Customers Updated
Stay one step ahead. A quick update stops a thousand calls.
3. Guard Your Time
80% of “urgent” buyers aren’t urgent — they’re just excited. Stay focused.
4. Customers Will Lie
They’ll say they need it “ASAP.” Reality: They just want their new toy quicker.
5. Stay Strong on Delivery Days
No rushing. No cutting corners. Deliver when it’s right — not when you’re pressured.
6. Manage Expectations Hard
Tell them straight: “It’s a used car — not brand new. We’ll prep it properly, but it has a history.”
Always remind them of the car’s age and reality.
7. Go Beyond When You Can
A surprise touch-up, an extra clean, a smile — small extras win big loyalty.
8. Do a Proper Handover
Walk around the car together. Show the good, the honest, and the work you’ve done.
9. Ask for Reviews
While the Feeling’s Good Say it straight: “It’s hard to get good reviews — everyone forgets when they’re happy, but if they get a puncture, it’s my fault.” Plant that picture clearly.
10. Stay Flexible for Genuine Urgencies
Because you didn’t let panic buyers push you around, you’ll be ready when someone truly needs your help.
11. Remember: Excitement Isn’t an Emergency
New car buzz isn’t a crisis. Stay calm. Stay smart. Stay in charge.
